My Shure ID - Frequently Asked Questions

My Shure ID Logo

HOW DOES MY SHURE ID WORK? 

All Shure applications which use My Shure ID (previously called "Shure Account") for login are integrated with a central identity and access management platform. This class-leading system securely stores and manages My Shure ID information, including your login credentials, registration and user details, access rights, as well as permissions you have granted to Shure across applications.

When you log in to a supported Shure application with My Shure ID, you essentially log in via our central identity platform. This also means, you can continue to access other supported applications within the same session without having to re-enter your credentials. This is commonly referred to as a “single sign-on”.

WHERE CAN I USE MY SHURE ID? 

You can access the following applications with My Shure ID. Please note that some applications are open to everyone (public applications), while others are only available to authorized Shure partners and customers (restricted applications).

Public Applications
 

Shure Audio Institute LMS

SAI Learning Portal >>

On-demand learning platform with a broad selection of industry-recognized conceptual and application training, certification programs, Shure product courses, and general audio education from the Shure Audio Institute.

Tech Portal Home

Tech Portal >>

Technical resource library for professional users who specify, design, deploy, or operate Shure products. Access complete documentation, software and firmware downloads, comparisons, and support tools, all in a simplified and fully searchable layout.

Service & Repair

Service Community >>

Gateway to Shure product support and customer service. Register your products and validate your warranty, submit a repair request, or browse our vast knowledge base for answers to common technical questions. (Available in select regions only.)

Restricted Applications
 

Quick order

Partner Shop >>

E-commerce platform for channel partners and B2B customers, featuring comprehensive product and availability information, flexible order placement, shipping options and monitoring, and returns management.

License & Delivery Portal

Software Portal >>

License management portal for Shure IntelliMix Room and SystemOn software. Accessible for customers who ordered a software license, showing purchased licenses, registered users, and expiry dates.

Brand Assets

Digital Asset Library >>

Centralized digital asset management system with comprehensive branding, content, and promotional materials for channel partners who support the sales and marketing of the Shure brand and products.

Partners

Partner Community

Customer success platform for U.S. sales representatives who provide pre- and post-sales support and service in the United States with and on behalf of Shure.
 

HOW TO ACCESS AN APPLICATION WITH MY SHURE ID? 

Public Applications

Go to the application login page and simply enter your credentials. If you don't have a My Shure ID yet, you can create a new ID via the Sign up button.

Note: If you access a new application with your existing My Shure ID for the first time, you may be asked to provide additional information that's required for using that application. Please enter your details and continue. The information will be added to your existing account and you won't be asked again the next time you log in.

Restricted Applications

Please contact Shure Customer Support to request access. We will review your request, enroll you in the application, and notify you once this is completed. If you don't have a My Shure ID yet, we will create one for you. Once you're all set up, you may go to the application login page and enter your credentials to access.

SELF-SERVE SETUP 

  1. Below the application login, click Sign up to create a new ID.
  2. Enter the required registration information (may vary by application) and click Submit.
  3. In the Set up security methods window, click Email Set up to verify your email address.
  4. You will receive an automated email from accounts@shureincorporated.com. Click Verify email address – OR – enter the verification code into the setup page and click Verify. The verification link/code expires after 5 minutes. (Didn't receive the email? See here.)
  5. Back in the Set up security methods window, click Password Set up to set your password. Enter and re-enter your password and click Next.
  6. Your ID setup is complete. You will be redirected and automatically logged in to the application.

 

Sign In Sign Up Security Methods 
Verify Email Password Setup

 AUTOMATED SETUP 

  1. Shure Customer Support will create a new ID using available user information that you have previously provided to us on legal grounds. We will notify you beforehand.
  2. You will receive an automated email from accounts@shureincorporated.com. Click Activate My Shure ID. The activation link expires after 7 days. (Didn't receive the email? See here.)
  3. You will be directed to a new browser window to set your password. Enter and re-enter your password and click Next.
  4. Your ID setup is complete. You will be redirected to the Shure website. Go to the relevant Shure application and log in with your credentials.

 

HOW TO RESET MY PASSWORD? 

Enter your username in the login screen. In the following Password window, click Forgot password?. Re-enter your username (My Shure ID email address) and click Reset via email. You will receive an automated email. Click the link to reset your password. The link expires after 1 hour.

Remember that your new password applies across all applications, not only the application in which you reset your password.

HOW TO FIND MY USERNAME? 

If you don't remember which email address you used to set up My Shure ID, please contact Shure Customer Support. Provide your full name and email addresses that you typically use, so we may locate your record.

HOW TO UNLOCK MY ACCOUNT? 

If you have repeatedly entered an incorrect password (more than 5 times), you will be locked out of your account. It will automatically unlock after 15 minutes, at which point you may try to log in again.

Alternatively, you may manually unlock your account. Click Unlock account? in the login screen. Enter your email address (My Shure ID username), select your communication method, and click Send. You will receive an automated email. Click the link to unlock your account. The link expires after 7 days.

HOW TO RESEND THE VERIFICATION / ACTIVATION EMAIL? 

If you haven’t received the verification / activation email to set up My Shure ID, please check your spam folder. Make sure to add accounts@shureincorporated.com to your address book.

If the email has expired, or you clicked the link but didn’t set your password to complete the setup, please follow these steps:
Self-Serve Setup: Go back to the login page, enter your email address, and request another verification email in the Set up security methods window.
Automated Setup: Contact Shure Customer Support to resend the activation email.

OTHER KNOWN LOGIN ISSUES 

If you were previously able to access an application but are now experiencing error messages such as “Unable to login”, “Not authorized”, “404” or similar, it’s likely because of stale information cached by your browser. To resolve this, close all browser windows and try again in a new (incognito) window. You may also clear your cache.

We strongly recommend that you always log out and close your browser windows when you’re done using a Shure application to avoid such issues.

HOW TO MERGE MULTIPLE IDS? 

If you have registered for different applications using different email addresses, you have multiple My Shure IDs. Please contact Shure Customer Support to merge them into a single ID using your preferred email address.

HOW TO EDIT MY ACCOUNT? 

Please contact Shure Customer Support to update your record, including your email address (= My Shure ID username), name, company name, phone number, and other information stored in your account. Please provide your current My Shure ID email address and the information you’d like to update.

Note: If you request to update your email address, you will receive an automated email notification to your original email address to inform you that a change has been made.

HOW TO DELETE MY SHURE ID? 

If you no longer wish to use our applications and would like to delete your ID and associated account, please contact Shure Customer Support for support. We will verify your request for deletion by matching the information provided by you with the information we have in our records and process your request accordingly.

If you would like to delete all personal information that Shure has collected about you, not only the My Shure ID account, please contact us at privacy@shure.com. Please view our privacy policy for details.

WHAT INFORMATION IS COLLECTED AND STORED IN MY SHURE ID? 

Depending on the applications you use, we collect different information from you. Please view our privacy policy (“3. What information do we collect?”) for details.

IS MY SHURE ID INFORMATION SECURE? 

Yes. We always ensure adequate protection when collecting, storing, and transferring data and have appropriate safeguards in place. Please view our privacy policy to learn more about how we process your data and safeguard your privacy rights.

Last updated August 11, 2022