Join the Shure Artist Relations and Pro Market Development Teams along with special guests on Fridays at Noon (CDT) to take deep dives on different topics to improve workflow efficiency. Register for the next session below.
Friday August 7th | TALES FROM THE TECH SUPPORT TRENCHES
Shure is proud of its industry-leading tech support, but diagnosing an issue can be just as challenging as finding the solution. What questions can you expect from the tech support team on top of the questions you ask them? What information commonly needs clarification during a support call? What gets asked about the most? Tim Vear and Justin Boller of the Shure Applications Engineering team will talk about typical calls they receive and common questions they ask customers to get a clearer understanding of the situation. Join us as they tell their stories from the tech support trenches.